Contact Us

Thank you for using ARCA! If you have any game-related inquiries, technical issues, improvement suggestions, please feel free to contact us anytime.

📧 Contact Methods

ARCA currently accepts your valuable feedback through various channels.

Email Inquiry

• Email Address: [email protected]
• Response Time: Within 1-2 business days
• Inquiry Hours: 24/7 (responses during business hours)

📮 Quick Contact

Click the button below to open your default email app:

📧 Send Email Inquiry

Inquiry Types Guide

🎮 Game-Related Inquiries

• Issues occurring during gameplay
• Game feature improvement suggestions
• New game addition requests
• Game score related inquiries

🔧 Technical Issues

• Website access errors
• Game loading problems
• Browser compatibility issues
• Mobile environment issues

💡 Suggestions & Feedback

• New feature suggestions
• User interface improvement ideas
• Website design feedback
• Other service improvement suggestions

⚖️ Legal Inquiries

• Personal information processing inquiries
• Copyright related inquiries
• Terms of service questions

📝 Tips for Effective Inquiries

Including the following information in your inquiry will help us provide faster and more accurate responses:

For Technical Issues

• Browser Used: Chrome, Safari, Firefox, etc.
• Device Information: PC, smartphone, tablet, etc.
• Operating System: Windows, macOS, iOS, Android, etc.
• Problem Occurrence: When, in which game, what action triggered it
• Error Messages: Any error messages displayed on screen

For Game-Related Inquiries

• Game Name: Which game the inquiry is about
• Specific Situation: Detailed description of the issue or suggestion
• Reproduction Method: How to reproduce the problem (if known)

⏰ Response Time Guide

• General Inquiries: Response within 1-2 business days
• Urgent Technical Issues: Initial response within 24 hours
• Complex Technical Issues: Solution provided within 3-5 days
• Suggestions: Feedback within 1 week after review

🙏 Important Notes for Inquiries

Check Before Inquiring

1. Please check the Frequently Asked Questions (FAQ) page first
2. Try browser refresh or cache clearing to see if it resolves the issue
3. Check if the same problem occurs in other browsers

Please Follow These Guidelines

• Use polite and clear language in your inquiry
• Do not include personal information
• Rather than including multiple topics in one email, please separate by topic

📢 Announcements

• Service maintenance and update news will be announced on the homepage
• Important policy changes will be notified in advance
• New game release news will also be updated regularly

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Your valuable feedback and suggestions are the driving force that makes ARCA better. Please feel free to contact us anytime! 🎮